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After-care Service Kitting and Maintenance Support

Satisfying end users through quality service and reliability

We perform the kitting service (initial setting work) for smartphones, tablet terminals, PCs, etc.
By using the RPA tool to simultaneously setup multiple devices, the lead time can be reduced, and the terminal ID (IMEI / ICCID) can be linked to the end-user's peculiar information.
As part of our maintenance services, we also handle returns for smartphones and tablet terminals, initialization processing, kitting of replacement products, and individual delivery.

Details of the kitting service

We offer flexible customization according to your needs. We efficiently implement kitting of IT equipment terminals in an optimum way.

  • Customization based on customer needs

    We customize the initial settings of IT equipment such as smartphones, tablets and PCs according to your needs.
    Moreover, customers have many options of terminals through procurement.

  • Low cost operation

    We utilize the RPA tool according to the device and the number of terminals requested by the customer.
    In addition, we can provide the service at low prices because the kitting work is handled within our company’s solution center.

  • Creating a secure work environment

    Our production sites have obtained ISMS (ISO / IEC27001) certification and Privacy Mark (JIS Q 15001) certification.
    For this reason, we are capable of providing a one-stop solution for storage, kitting, and shipping of IT equipment terminals in a secure environment.

The kitting flow

Example of the smartphone kitting Example of the smartphone kitting

※The above flow is an example. Please contact us for consultation.

Maintenance service

We provide a one-stop maintenance support for PCs and other information equipment terminals.
We also provide a return center for initial defective products.

  • Storage and individual delivery of IT terminal equipment

    If you have any difficulties in storing IT terminal equipment, we will store it in our secure environment, perform the necessary number of kitting (initial setting work) when requested, and individually deliver it to the designated place.

  • Maintenance service

    We provide a one-stop maintenance support for PCs and other information equipment terminals. We also provide end-user support, including a return center function in the event of a device failure.

List of capable services

  • Supported devices
    ・smartphone
    ・Tablet
    ・PC
    ・Network equipment
  • Services
    ・Initial settings for smartphones, tablets, PCs, and so on.
    ・Application installation and individual information setting
    ・Procurement of accessories (manuals, cables, etc.)
    ・IT terminal storage
    ・Returns acceptance, alternatives shipping
    ・Inspection agency for IT terminals
    ・Data erasure service

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